Phone dilemas and fun with camera

170 Sir ! Yes, 170 is CWA's hotline number and for a month I was lucky to assisting customers through phone. Complaints from angry customers were normal and I did my best help them by communicating with the Inspectors responsible for the different areas and then I had to revert back to the customers to ensure that their problem have been solved. 

The most exciting and fun part that I will never forget during my CWA internship was the opportunity I got when I was asked to take photos of every event and activity that the company organizes. I was at the frontline for different occasions as these clicks are to be used for the annual report as well as for the website. The first photography responsibility  that I was assigned, still remains an extraordinary task. The reason behind that is because it was the Minister's first visit at the CWA and he was supposed to meet all the head divisions and sub divisions. Lucky enough, I got a seat at the back and I boldly went in front to take the Minister's photos while he was giving his speech. At the end of the meeting, the Minister shook hands with me after the tea break, and unexpected as it could have been for me, I left home with a nice memory of that unique day. The minister highlighted on one point, that is we should excel in our work and water problems and complaints from customers should be decreasing.

This is my last post. It was a pleasure sharing my experiences with you guys. 

Regard, 

Jesina Appanah

World Water Day 2015. The big event had finally arrived !!!

The event was rescheduled two days prior to the event and due to severe lack of time, the hostesses did not have their World Water Uniform. I was told that traditionally, the CWA proposes that in such cases, the hostesses have to dress in a sari. I was delighted to hear that despite the fact that I was in charge of uniforms and we had already selected some nice and classy designs. 

I helped to place CWA's water drop  mascot in front of the door and helped to organize the registration table. Once done, my colleague Veni and I were asked to greet the guests. After a while, another colleague asked one of us to greet the guests at the front. Veni volunteered and stayed there for about 20 to 30 mins. She returned along with the minister and I thought, '' I missed such a great chance to greet the minister''. After the opening ceremony, we were asked to accompany the guests for their tea break. I guided the guests and the university students back into the hall as the seminar was about to start. At the end of the event, we ensured that all the guests had their lunch before serving ourselves. 

The feedback from the CWA's employees about the event was fair enough. The event was not open to the public like it is usually done and not all employees of the CWA were invited which made it even more weird. I wished that this grand event could have occurred the way I planned it with all the hard work behind that. Sometimes being too excited about something can bring some surprises. I realized that this event was such an important responsibility and I executed everything that the team leader told me to do yet circumstances can play you bad. A few days before the event, everyone would be telling me, ''Your big day is finally near''. Everyone linked me with this event. Well challenges are always a way to pave our way to success.  

Regards from the World Water Day girl, 

Jesina