Showing posts with label client relations. Show all posts
Showing posts with label client relations. Show all posts

Monday, July 27, 2015

You Can’t Rush a Rush Job

So it’s 4pm and you’ve still got one hour of mind-dulling media research to go before you switch of your screen and head home. You’ve just settled your brain into stand-by mode for the next 55 minutes, when out of the blue, your supervisor realizes that no-one has been on the job of scripting speaking points for the Global GM and National GM of an international company, who are in the middle of an acquisition. Suddenly your up and you have two (yes TWO) high-profile speeches due by next morning.


For the next 45 minutes you’re struggle to kick-start your creativity writing into gear, but it seems to have run out of mileage an hour too early.


6pm is ticking closer and now you have to make the critical decision: Stay late or smash it out in the 2 hours you have before its due tomorrow morning. 

You suddenly get the feeling like your back in university, making the all-important choice between watching one more episode of Orange is the New Black or breaking out that assignment you have due in the next 24hrs. Now that you’re actually working for a client and representing your company, the pressure is higher than ever and you have to truly weigh up the quality of work you can produce in limited time. Dusting your assignment with colour-coded graphs or intelligent articulations isn't going to impress your boss or your client, as it may have done your 2nd year professors.



When it comes down to it you can’t rush an important task, even when your client only gives it to you last-minute. Even as an unpaid intern you have a responsibility to produce quality work, especially when you’re handed a job that would otherwise be completed by an account manager. You need to show up and deliver, on time. 

As much as you try, you can’t always stick to your perfectly scripted timeline, because clients don’t really like to be bossed around by someone they are employing (i.e. you, the PR consultancy).


 For a career in PR, be prepared to arrive early, work late, and even put in hours on the weekends if you’re running events. 

Let’s be real, it’s not going to 7am-10pm every day, but PR work usually comes in ebbs and flows so there are definitely going to be days where you’ll have to put in the extra effort, and you probably won’t be paid for it. It is a sacrifice we make to do we work we love.


Don’t believe me? Have a look at these facts from the Bureau of Labour Statistics, USA:
 http://www.bls.gov/ooh/media-and-communication/public-relations-specialists.htm

How has your experience with PR been so far? Is there the same expectation to work over-time doing in-house PR vs. Consultancy? Do you think this expectation fits into Australia's Gen. Y ideal of the work-life balance? Let's discuss in the comments.

Friday, June 13, 2014

Pitching Perfectly



Today I was asked to join the agency CEO and company secretary for a client pitch.  The client was a small hospitality business looking for public relations assistance in its launch.  We all sat down with a coffee, the CEO had a prepared PowerPoint presentation he ran in the background throughout his speech.  We had bought along a projector, as is customary with pitches but the small business did not have the office space to facilitate this so we had it running on the laptop at the end of the table.  The CEO spoke with a confident and casual demeanor, drawing attention to the parts of the presentation that were of particular importance or relevance to this client.

The pitch presentation included:
- The agency’s credentials including their multiple awards.
- Their selling point:  ‘Tailored press releases to each and every media outlet’.
- Working process: Initial meeting and brainstorm with entire team.
- Past projects specific to client's industry and goals.  They gave the specific example of a past Burger joint launch with a Barack Obama look alike. The client was impressed with the way the launch built confidence with investors, gained wide media coverage and lots of customers on launch day.
- Free advice: Client wanted to hold its launch during Ramadan, the Muslim fasting month, the CEO warned against it.
- Budget: The client did not have a set budget.  The CEO explained the importance of setting at least a rough budget for the benefit of both the firm and the client; otherwise it is hard to gauge expectations of both parties.  Competing PR firms that the client had previously met with, had given quite low quotes.  The CEO was upfront and honest about prices (ie.professional fees, additional costs for events etc).

Today’s venture beyond the office was a great learning experience.  It was really good to see the CEO, a winner of Best PR Practitioner, in action.  I feel like I learned a lot today just from watching the way he discussed sensitive topics with clients ie budgets and telling a client when they are wrong.  These are things they don’t teach you in the classroom and things that are taught best through practical experience.

Georgia Gunther
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