Showing posts with label RAC. Show all posts
Showing posts with label RAC. Show all posts

Wednesday, September 30, 2009

Wrapping up at the RAC

So, my work experience finished a couple of weeks ago at the RAC and overall the time I spent there has been both rewarding and helpful. The different situations that I was placed in has prompted me to use initiative and apply the skills I have learnt during my three years at uni to the real world. One of the most important things that i noticed is of course the difference between the classroom and assignments, and pubic relations in the real world. The decisions that I make actually matter and have an impact on the company. Therefore it is esential that a lot of thought and consideration is put into everything I do - which of course makes it much more exciting!

I loved watching how the Corporate Communications department at the RAC operated - how things are written, how situations are handled, how they respond to the media, and how they communicate with the rest of the organisation. However, I am very interested in being involved in public relations on a more dynamic and fast-paced level - perhaps within an industry or company in a more competitive or global environment?

Regardless, I loved my time at the RAC and I am attaching a couple of the pieces I was involved in producing...! Check out the videos... they are my claim to regional TV fame!!!

Happy work experiencing for those of you that still are!

Piece #1: Media Release I wrote about car safety

Smaller cars not always the safest

The RAC has warned consumers are putting themselves at five times the risk of death or serious injury if they decide to purchase older and smaller cars. ,

The RAC is urging used car buyers in Western Australia to make safety a priority when buying a car and to be wary of those cars which fail to meet satisfactory safety standards following the release of the 2009 Used car Safety Ratings (UCSR) report.

Research into the safety of used cars has been funded by Australia’s motoring clubs.

The annual UCSR report, which is part of an ongoing 14 year project and the largest such study in the world, is conducted by the Monash University Accident Research Centre (MUARC) and has revealed that on average older cars are less safe than newer models.

RAC Head of Member Advocacy Matt Brown said motorists considering buying a used car should use the results as a buying guide.

“Safety needs to be at the forefront of people’s minds when they’re buying a car. Purchasing a used car that doesn’t rate well will considerably increase their risk of injury behind the wheel if they are involved in an accident,” Mr Brown said.

“Vehicle safety has vastly improved in recent years, with a majority of newer cars rating higher than older ones.

“These improvements come from better structural designs, as well as an increase in the fitting of safety features such as the front and side airbags, and more advanced seat belt systems,”

The 2009 report indicates that cars older than 1995 are not equipped with satisfactory safety features in comparison with newer, more sophisticated models. Furthermore, the safety rating of 13 out of 19 small and light cars was found to be very poor.

This means that extra care must be taken by those in the market of buying smaller, older cars, which Mr Brown said were especially popular with young people and females.

“Used cars are very popular with first-time drivers but it’s important to remember that not all cars are as safe as others. This guide gives a good indication of how a vehicle will fare in a crash situation and that needs to be taken into account by any prospective buyers,” Mr Brown said.

“The Used Car Safety Ratings guide will help used car buyers purchase the safest car they can afford.”

The MUARC team analysed data from more than 3.6 million crashes in Australia and New Zealand between 1987 and 2006 involving 249 different vehicle types.

The results show significant differences amongst car categories, with some of the worst-rating vehicles including the Suzuki Carry (1982-2000), the Hyundai Excel/Accent (1995-2000), and the Suzuki Alto (1985-2000). Some of the best-rating cars include the VW Golf (2004-2007), the Mazda 6 (2002/2007) and the Mitsubishi Nimbus (1999-2003).

The comprehensive ratings include a score for driver protection and the vehicle’s crash impact on other road users such as cyclists, motorcyclists and pedestrians.

From the research, older small and light cars were very problematic, although the majority of new small and light cars adhered to the required safety standards. Commercial vans and utes received low ratings due to the high injury risk they posed to both drivers and other road users when they collided. Overall, older models rated poorly in the majority of classes.

“Although pre-1995 models again dominated the worst performers, age isn’t always the best indication of safety . Some relatively new and popular vehicles such as Hyundai Getz models from 2002 to 2007 also performed poorly,” Mr Brown said.

European and Japanese designs dominated the best performers and, although some large Australian-made cars scored above average on total safety, none were rated excellent.

The Used Car Safety Ratings are calculated using data from actual crashes. They cover the most popular passenger vehicles and light commercial vehicles from about five to 20 years old, the average lifetime of a used vehicle.
Piece #2: Article on bushfire saefty for Horizons magazine
Bushfire safety – protecting your home from fire during summer

With summer fast approaching, the risk of bushfires throughout Western Australia is increasing. This poses a severe threat to thousands of homes and properties, emphasising the need to check and secure your home against fires.

Even if you don’t live in an area at high risk of bushfire it’s still important to prepare for summer and fire season.

Fire accounts for 17 per cent of insurance home claims so it’s important to be prepared to ensure your family and your home are protected.

It’s a good idea to check your home and contents insurance to make sure your cover is up to date should anything unfortunate happen.

According to the Fire and Emergency Services Authority of WA (FESA), there are a number of simple initiatives which you can implement to prepare for summer, and protect your home from bushfires.

The simplest way is to make sure that your smoke alarms are in good working condition. FESA recommends that you test them monthly and change the batteries annually.

Tidying up around your home is also recommended. Clean out your gutters and regularly sweep up dead leaves and litter, as they are both at high risk of catching alight, especially from fire embers.

Here are some more ways in which you can keep your home safe this summer:

-Identify potential fire risks around your home, such as external vents, skylights, chimneys, gutters, underfloor spaces.
-Ensure that water hoses are accessible and can reach every part of your house.
-Check the condition of your roof covering and replace any damaged or missing roof tiles.
-Remove and store any flammable substances away from the house.
-Have a Bush Fire Action Plan and emergency kit for your family and pets.
-Be aware of high fire risk days.
Piece #3: Article on MSSAG forums for Horizons magazine
The RAC has taken steps to help reduce the number of motorcyclists being killed or injured on Western Australian roads at the recent Motorcycle and Scooter Safety Action Group (MSSAG) Forums.

The three forums, which were attended by over 100 motorcycle riders, government officials, academics and road safety experts, produced a wide range of proposed road safety initiatives aimed at improving motorcycle and scooter safety.

RAC Head of Member Advocacy Matt Brown applauds the participants of the MSSAG forums for their contribution to exploring the issues around motorcycle and scooter safety and for developing a very real and achievable list of actions.

“Motorcycles make up about six per cent of Western Australia’s vehicle fleet – but in 2008, 17 per cent of road deaths were motorcycle riders,” Mr Brown said.

“Based on figures between 1998 and 2007, motorcycle riders were 23 times more likely to be killed or seriously injured than other drivers.”

Some of the agreed actions include introducing a graduated rider training and licensing system, lobbying for the availability of ABS on all bikes, and promoting the purchase and use of star safety rated protective clothing.
Piece #4: Editorial for the internal communications Radiator magazine

Under the bonnet


Copy starts: XXX has proven his/her knowledge of road rules by correctly answering all five questions asked in the last issue of Radiator. The questions were taken from the current Western Australian Learners Permit Drive Safe book, and are an example of the type of knowledge Learner drivers must understand before they get their license. XXX has won the opportunity to boost his/her driving skills with an exciting full day Driver Enhancement course voucher.

Surprisingly, many RAC people answered these questions incorrectly – to see how you scored, the answers can be found on the RACnet at YYY.

This edition of Radiator is dedicated to showcasing the glitz and glamour of RAC Stars. Alongside a list of award nominees and recipients, readers are given a full colour double-page spread of photos as a reminder of the fun-filled and exciting night.

Radiator also congratulates the Corporate Communications team for becoming a finalist in the annual Public Relations Institute of Australia (PRIA) Golden Target Awards, and Kerryn Galvin who received an ATA award last month. Radiator also features Safe Work Australia Week, the Protect Replacement Insurance System Migration (PRISM) competition winner, and the latest update from the Member Relationship Management (MRM) project.

Saturday, August 15, 2009

Articles, media releases, and the importance of good writing skills!

My writing skills were put to the test this week when I was set the tasks of developing an article for the RAC's member magazine Horizons, writing a media release about car safety, and contributing to one of the regular clumns in Horizons.

The first article was about bushfire safety during summer, and basically provided tips for homeowners on how to protect their homes this summer. Even though it was a small article, it required a large amount of research - my main contact was the Fire and Emergency Services Authority (FESA) who was able to provide me with a number of tips and information, and the insurance department of the RAC who provided me with relevant statistics. In a way, it was a bit like writing something for uni - research, research, research, and then writing, editing, and submitting to my boss before the deadline! I continually needed to be succinct in my writing, as I had a large amount of information but only a couple of hundred words to put it into.

The media release was a bit trickier to write. The release was based on a car safety rating that gets updated every year, so they already had a release from last year that I had to use as a base. The actual compnay that conducted the car safety rating had already issued a media release to us this year as well, but their release was rather technical and boring. So the challenge here was to combine both releases and update the information, ensuring that it followed the same type of format as last years, but was not filled with technical jargon that every-day peole don't want to hear about! I didn't expect to get it right the first go, but after a couple of edits from my supervisor, I finally got the release to her satisfaction and ready to send out!. I saw this as a learning exercise, as constantly reviewing and editing my work forced me to think harder and improve my work.

I am glad that I have had the oppotunity to show my supervisor's my writing ability, and that they were willing to let me write a release and articles for publish! I leaned quite a bit about writing releases and articles this week - the importance of being succinct; sorting the most relevant pieces of information from the unimportant ones; adhering to deadlines; taking pride in my work; self-editing; and also the ability to write in diferent formats and structures.

That's it for now!
Amanda

Tuesday, August 4, 2009

Grand openings, burn outs and TV interviews

Today was by far the most exciting and interesting day of my professional placement at the RAC so far.

It was the opening of the newly acquisitioned Driver Training and Education Centre (DTEC), which is a purpose-built facility that provides post-license driver training courses to a range of people for different purposes. The RAC Driving Centre encompasses six safe and secure driving tracks on which driver education and training is conducted for a wide variety of vehicles. These training programs include Defensive Driving, Four Wheel Driving, Motorcycle Training, Forklift Licenses, First Aid Training, Performance Driving, and Heavy Vehicle (Truck) Operation.

My supervisor and I arrived at the facility at 8am to oversee the setting up of the event. As this was a joint organisational effort between The DTEC staff and the RAC Head Office, they dealt with the specifics of the day, whilst we organised the guest list and the schedule. A number of important guests were invited to the opening, including Ministers, RAC councillors, the RAC Executive Team, as well as many members of motoring and road safety organisations, and the media.

Prior to the opening speeches made by the Minister for Police, Emergency Services and Road Safety Rob Johnson, and RAC president Alden Hause, my supervisor briefed a couple of the members of the media about the latest RAC survey results and media release regarding the opening of the facility. This was done in order to assist the reporters in building their stories and provide them with solid verifiable facts. Reporters and cameramen from GWN News, WIN news, Channel 9 News, and Channel 7 News attended the opening and were given access to interview the relevant spokespeople and obtain footage.

The official ribbon cutting took place in the foyer with Minister Rob Johnson and Alden Hause in the presence of a photographer and the Executive Team. My supervisor directed the photos and decided who would be in them and where they were to be situated.

This was then followed by a test-drive for the guest and media, to attain an insight into what kind of training is done at the centre. The best part about this test-drive is that I was the guinea pig who did the driving! I was filmed getting into the car and driving around a track, with an instructor who simulated dangerous driving conditions and situations. The media were filming the whole thing from beside the track, and there was a cameraman inside the car as well. To be honest, it was a little scary, as the car was skidding everywhere and I had to gun the car and then slam on my brakes, but it was a very fun and exciting experience! And on the plus side, I didn’t knock over any cones!

After the test drive, I had an interview with the media about the experience and also what it is like driving on the roads as a young female driver who is newly off her P’s. This was very nerve-wracking, as the interview will be on news stations tonight!! I was briefed beforehand by my supervisor, about what type of questions they may ask me, so I was somewhat prepared. We stood out the front of the Driving Centre and I had to remember to look in between the cameras and not directly at them (which is harder than it seems, as it is rather odd talking to a tree!) whilst the reporters were asking questions. I tried to remember what I’ve been taught about public speaking – clarity, concise sentences, calm body language – so I think I executed it quite well. In my responses, I referred to the RAC and the driving centre, and also a personal anecdote, to sound humanly and natural. My supervisor said that I did very well, so hopefully I did!

From a public relations perspective, it was very insightful to be the one in front of the cameras being put on the spot. As I mentioned in one of my previous blogs, I was rather impressed with the RAC’s spokesman and his natural ability at public speaking, especially to the media. I never really appreciated how difficult it actually is, as everything goes out of your head when the cameras are on you! However, it has given me a lot more confidence, especially if I ever had to do it again, and a first-hand knowledge when I need to instruct others how to act on camera. The journalists were also very friendly and helpful whilst asking questions, which made it a lot easier and relaxing.

So my experience at the RAC just seems to be getting better and better!

Amanda

Monday, July 27, 2009

Spokespeople, Reporters and Such

Well, after completing 8 days at the RAC, I have already learnt a number of new concepts and experiences. It is so diferent to learning the theory - putting it all into practice and watching it develop in a real workplace is a great learning experience.

On my 5th day I got to watch the Head of Advocacy speak to 3 news stations regarding a story that the RAC had produced over the weekend. When the first reporter arrived, my supervisor and I went downstairs into the foyer to greet the reporter (from WIN news - she was reporter and camera woman too!) and watched her set up. When our spokesman came downstairs they began the interview. The reporter asked questions and the spokesperson answered them so fluidly and confidently, I was so impressed! I was also impressed by his speaking skills, as he was s confident and spoke with clarity and authority. This interview was follwed by one from GWN and another from the Channel 9 News (who had more high tech equipment and a camera man in addition to the reporter). The questions that were fired at him were all similar, but he wasn't daunted one bit by being put on the spot. I throughly enjoyed watching the interviews.

Afterwards, I asked my supervisor if she needs to prep him - in what to say, how to say things, his body language etc and she informed me that with most others who speak for the company this was the case, but this particular spokesman was a natural - and I could see exactly what she meant!

It was also interesting to see how these interviews work; how different news stations conduct them, what kind of questions they ask, and how the spokesman acts. I guess it is something that comes with practice, and of course a solid understanding and belief in the topic. Successful speakers know what they are talking about and influence the audience to believe them, something whch the RAC spokesman has done very successfully! The relationship between the reporter and my supervisor was also interesting, as there was none of the animosity that I ave heard exists between journalists and PR professionals! It was all very friendly, which was very reassuring.
During the last couple of days I also finished compiling a series of Media Monitors reports for the PR team,. These reports specifically focus on the volume, reach, and ASR comparative spend of each campaign that the RAC have run this year, and their purpose is to justify how important the use of PR is to the Insurance Team (who apparently think PR is a waste of time!) Through compiling these reports, I gained a solid understanding of evaluation and effectiveness of the different campaigns.

The last couple of days has been very worthwhile and I will update after another exciting week!

amanda j

Wednesday, July 8, 2009

Learning at the RAC

With my first week of work experience behind me, I approach my second week with a mix of excitement and slight nervousness. I say this because it is the first time where I actually feel challenged in a workplace, where I am constantly surrounded by interactions and information which genuinely sparks my interest and encourages me to think.

I will backtrack a bit before I elaborate; I am undertaking my work experience at the RAC head office on Wellington Street in West Perth, assisting the Public Relations and Corporate Communications team. I have decided to begin my work experience in the holidays, working 2 days a week for 10 weeks, which allows me to manage my time between uni and my jobs more effectively!

My first day was a little overwhelming - I was standing in the large foyer of a five-story building which the whole company owned and occupied, not knowing what I would be doing, what was expected of me, or even if I would remember anything I have learnt over the past three years! Regardless, I was intrigued to see how other companies operated, especially one as large and prominent as the RAC, and how a marketing department operated in real life. So when I was led through the colourful doors and up the elevator the floor where Corporate Communications lived, I was relieved to meet a group of very friendly people, who greeted me cheerfully and seemed genuinely pleased to have me there.

I was seated at a desk with a nice view of West Perth and given some writing materials to read - a copy of the member magazine Horizons, the RAC member publication Radiator, and a few recent media releases. As I am a member of the RAC, I regularly read Horizons, but it was interesting to read it from a different angle, focusing on the structure of each paragraph in the articles, the article content, the vocabulary and writing style used, as well as the clear theme and message which resonated through each piece. This enabled me to familiarise myself with the techniques and styles that the company like to use.

After meeting numerous people and chatting about the company and its PR efforts, my first task over the first week was to do a bit of media organising and analysing. This task involved using the media tracking service Media Monitors to sort relevant news pieces from different campaigns into folders. The news pieces are all from a number of different sources published in different media vehicles. It was a useful exercise, and not at all as monotonous and tedious as my supervisor thought it might be for me, as it was interesting to see the type of information that was being published, and which media outlets were the most favoured.

Once I had organised the articles in their appropriate folders, I turned to the task of analysis and evaluation, where I generated a number of relevant charts and tables displaying information such as volume, audience numbers and Comparative Advertising Space Rates (ASR). These charts enable the Public Relations department to effectively evaluate their efforts, with regards to how many articles they are getting published, how many people they are reaching, and the potential cost of the space used if it had been purchased as advertsing instead of using public relations.

My next task is to compile this information into reports that the Corporate Communications Department can use to show how effective the use of Public Relations is in the RAC. I must admit, I did not realise how effective it was until I analysed some of the charts – some campaigns generated a huge reach, and used an equivalent of $100,000 of advertising space!

Alongside this, I am assisting the Department with compiling short biographies of the RAC’s Council members, to be published on the website. The idea behind this is that they want their Council members to be more visible to their members. This task is not too difficult at all, and mainly relies on my writing and editing skills.


Probably the most interesting (and nerve-wracking!) experience so far was the brainstorming session which I had with both my supervisors. He photocopied me some survey results, and from these, we brainstormed possible story ideas. I wasn't quite sure what type of stories they were looking for, but once they started I got the hang of it. It was quite amazing to see how quickly they came up with stories, and how clever they were at analysing the survey results. I was very impressed! I just hope that next time I won't be afraid to share my ideas or thoughts from fear of being wrong or completely on the wrong track! Oh well, that's a learning curve!

All in all, I am enjoying my placement so far and I am excited to go back next week. Tonight, my supervisor invited me to attend a PR Young Guns Sundowner with them, so that sounds like a great way to chat with my supervisor more!

Amanda Johnston
Bentley Campus