telemarketing

i am now conducting a tele-survey on behalf of HINO.
its about customer satisfaction survey and the target audience is those logistics supervisors and not forgetting, the lorry drivers.
this is the time that i should say,
this is the most horrifc tele-survey that i had encountered.

to be honest, speaking to lorry drivers is very difficult.
instead of me asking them questions they will ask me back.
"why are you asking so many questions, im very busy u know..."
"who is this? why are you asking so many questions? i am confused."

throughout this tele-survey, i do have comments towards the survey sheets.
remember, is a phone call survey and keeping the attention with the person you are speaking to is very hard. ask them few questions that is important; the survey sheets that i got from my company was about, rating the services, from one to four and in the phone calls, some people may not visual carefully.
this is one thing that i learnt. if i have a chance, i would propose to my colleagues that we should shorten the survey sheets.

this 2 weeks i will be working on this tele-survey.and everyday i need to make at least hundred calls and ought to achieve the target of twenty successful calls. defining successful calls, these are the phona calls that the person would answer all your questions and imagine the lorry drivers are on their work to deliver goods to other place, they got frusted so fast when i repeatedly asking about their opinions towards the trucks and if they encounter any disatisfaction towards the maintenance and spare parts. sigh.

another new experience that i explored. in telemarketing, everything should be short, and precise.

i will update you guys on the outcome data after i wrap up this surveys. good luck everyone.


to be continued...


grace vaihung low
malaysia-luct