Hi! Guys
I started works as in internship at a Cleaning and Hygiene company called MODITHITO in Botswana. It is a fairly large company that specializes in offering cleaning services for a quite large number of big companies, numerous government organizations the list extending to even big shopping malls. Modithito is now established and have branches in four different places in Botswana being the capital city Gaborone, Francistown that is another city and two other towns, Selebi-Phikwe and Palapye. Up to today, the company has grown to be an employer of close to 200 employees.
For the company strength, it now partners with other international companies in African countries such as South Africa, Kenya, Namibia and others which they are still putting effort. I guess it helps the company to acquire any news and keep updated with whatsoever latest technology in the cleaning industry. Modithito offers a number of cleaning and hygiene services, the list includes office cleaning, high rise window cleaning, chemical suppliers, pest control, car wash etc. in most companies Modithito attach cleaners and then supply them with necessary equipment and chemicals at the same time managing and supervising them while attached to their area of operation
I got there at a very critical moment when the company was re-branding itself. They where getting new uniform for working stuff, changing their long served logo design giving it a brand new look. The company was also changing a few things on the operational system and management. It has been like that for a long period of time since its birth, since now they have grown to become one of the largest if not the largest in the country, it has become hard to manage this bigger scale the same way it was done when they first came. It wanted to create a system which a system which will facilitate effectiveness and productivity at the same time giving promised services with guaranteed customer satisfaction placed upfront. The company is going to start by working on organizing and improving internal relations with its employees emphasizing desired work ethics. After it is organized then it will start creating external relations with its publics, as well as strengthening the already existing relationship with its key publics.
However the company PR sector is still young and growing since it is only operates form the headquarters in Gaborone which makes it not an easy task to communicate directly with other branch leaders unless they have to travel to directly address them. Otherwise they rely on fax, phone and email to communicate as the company website is still under construction.
Here I witnessed the essential of communication in the public relation field. That without proper channels of communication you are doomed even from the slightest mistake you might take for granted. Employee relations or internal relations are vital for the company to succeed in the outside world because everything has to be organized. Sometimes you find that the company looses tenders because only one person knew about it then they were not available at the time or that one thinks the job is done while another did not know who is supposed to be doing the work.
Otsetswe Sedimo
LUCT (Malaysia)
2 comments:
Just like the saying goes... "charity begins at home", internal relations is very vital in the everyday running of all organisations. Internal communications can ensure that the employees are upto date with whatever is happening in the organisation. This communication also can help the managment to find out what the employees are not happy or are happy with in the company. This inturn will help the managment and the employees to come up with solutions to their differences.
This will basically improve the working relationship between the managment and the employees something that will bring happiness to the employees. Organisations should before trying to make their clients happy start with their own employees. there is no how clients can be satisfied while the people who are to satisfy them are not happy themselves.I totally agree with you internal relations communications is very vital...
My mate, I would also like to comment on your interesting topic of Public relations, first of all I would like to define the key terms with my own understanding, I think public relations communication means people you are working with, within the same organization or company, striving for the same goal or achievement. And it is a very key element that all organizations even those which are not public relations ones need to include them as their values or practices.
Internal relations communications are vital because they can help the organization or company grow, for instance a good relationship between employees, and good communication means all can work for the same goal, I don’t want to live behind the topic; ‘employee goodwill’ when we discuss such topic because when the organization have good internal relations communications it means employee goodwill is also being practiced, therefore it means the company or organization does not lose its employees or staff, it saves a lot of money than hiring or recruiting staff which is unskilled and then train then again.
If it happens that the company or organization keeps on recruiting staff which is then trained every time it will lose a lot of money hence Reputation-which is very important on the background of the organization or company. Even Marioanne Sison states that ‘ two areas of public relations practice that are increasingly highly valued by businesses leaders are those of internal public and community relations.
When I relate the topic of ‘internal relations communication are vital, to my department which I am doing internship, I would say my department has good internal relations communication, and this is monitored by the Floor Manager,(she carries a lot of duties) whom at all time if you are not happy with how employee or member of staff has not treated you in the right way, You can always try and settle the issue together, even if one employee does not understand something can always consult the one with upper hand to help him or her.
In conclusion I would say no company or organization can go above the sky without taking internal relations and community relations seriously.
Post a Comment