A form of crisis management

As the end of the university semester approaches so to does the end of my work placement at Scitech. Next week will be my last week with the Communications team so I am now in the process of wrapping up my final tasks.

After spending a couple of days each week here for almost 3 months it has come to be a part of my week I so look forward to and thoroughly enjoy, and its safe to say I will miss the girls that make up the Communications team a lot!

Over the past few weeks Scitech has appeared in the media many a time regarding the Liberal governments promise to move the centre to Burswood. This move has now been confirmed and if all goes to be planned the new centre will open in 2018. This is a huge announcement that has obviously caused some positive and some negative reactions amongst the public.

This has allowed me the experience of seeing Scitech almost go into a type of crisis management mode. Although not as severe as this there has still been a lot of discussion about how this information will be communicated to the public and what can be done to reassure people unhappy with the news.

I have been involved in preparing Facebook and Twitter posts as well as adding a comments section to the main Scitech webpage in order for people to share their thoughts on the move on the relevant article. I have also assisted with a mail out to all Scitrekkers (Scitech membership holders) asking for their thoughts and opinions on the matter directly.

I am glad this has happened before I’ve left Scitech as it has allowed me to witness firsthand how a company responds to a huge announcement that garners a lot of negative feedback. A number of people have posted on the Scitech Facebook page expressing that they are unhappy with the move of venue.

The way Scitech has responded has supported my learning about this area; you must be open and honest maintaining transparency with your stakeholders at all times. Announcements were made by Scitech to the public as soon as definite decisions had been made. You must make your stakeholders know that their thoughts and opinions are of importance to you and give them a channel to communicate this through.

As I write this blog Scitech are continuing to monitor the web as planning for the move to Burswood begins. The comments section on their web page is proving  to be a more effective outlet than Facebook, people are posting valuable and thoughtful insights as to how Scitech could improve by making changes to the set up and layout in the new building.