Wednesday, August 6, 2014

In-house vs consultancy

I am 15 days into my second internship at the Public Transport Authority (PTA). The PTA is responsible for the public transport infrastructure; this includes building train lines, stations, bus stops ext.

My experience working at the PTA has been the complete opposite to my time at GO Communications (GO). GO is a public relations consultancy firm in Malaysia, while my role at the PTA is in-house for a Western Australian Government department. As far as public relations goes I think they are as different as you can get.

Media communication

Working in a government communications department is different to consultancy in so many ways. One area that particularly stands out is media communication. 

At GO we tried so hard to get media attention, whereas the PTA never has trouble getting media to a press conference. In fact they are often trying to deter media in an effort to keep information quite to avoid premature release.

I guess this is because the PTA are working on projects that directly affect so many people. As well as this, they are spending tax payers money. The media will report on what people want to know about, and everyone wants to know if their tax dollars are being invested wisely.


Budget

Another thing that is very different is the budget. Working in a consultancy the client determines the budget. I was surprised to see the extravagant things clients expect for such little expenditure.

In a government department the state treasurer determines the department’s budget. It is interesting to see how big the project budgets are for government, and just how much things actually cost.

At the PTA I am currently organising the opening of the new Butler Train Station (click here for more information on Butler Station). It is my job to arrange the stagging, seating, the community activities, signage, the opening plaque and the budget, among various other articles. In sourcing quotes, ordering numerous items and keeping track of the budget, I was very shocked to see how quickly costs add up. 

In a consultancy you have to try and convince the client to spend money on all these extra little things to make the event perfect. This can be a hard task. At GO, my team spent days trying to convince a client to hire a professional photographer to capture their event.



PTA
I have really enjoyed my time at the PTA so far. I have had loads of exposure to all kinds of different communications. I have written stories for the intranet, attended meetings with internal and external stakeholders and been involved in event coordination. I like working for the PTA because I feel like I am contributing to making our state a better place, rather than simply helping big corporations get richer.


I am interested to experience working in-house for private organisation so I can compare it to consultancy and government.

I'd love to hear whether you'd prefer to work in-house or in a consultancy?

Whitney

6 comments:

Rebecca Keating said...

I really enjoyed reading this as I am currently completing my internship at a consultancy and have wondered what it would be like to work "in-house" for a company in their communications department.

I also loved hearing how you have come across similar issues in regards to clients that a consultancy works with.

I have not had enough experience yet to deal with issues such as how much clients spend, but I often here the difficulties of trying to convince a client why that expenditure is worth it and how reluctant the client can be. I have also seen from various "work in progress" meetings that clients often expect so much more work than is originally included in their quote to be done for the same fee. I have often been in the same room whereby I can hear the consultants explain that what the client has requested is completely out of scope compared to what was quoted, and they often try to sneak in some of these tasks as a bundle.

It's really interesting to read about the different perspectives of media relations and attention from your first internship to your next. It sounds like you are really learning a lot and have been given some great tasks to work on.

I hope you enjoy the final days of your internship!

Rebecca.

Unknown said...

Hi Whitney,

This blog post is one of my favourites as I found it really interesting to learn about the differences between in-house and consultancy.

I just finished my internship with the Department of Sport and Recreation (DSR) and I definitely agree with you on how the government doesn't have trouble getting the media to a press conference. The DSR had a press conference for a very minor topic and the media still turned up for it. However, they turned up because they wanted to ask questions about something completely different from the topic that the press conference was for.

I also agree with your point about budgeting. When I was doing another PR internship with a private organisation, it took me ages to convince the owner to increase the budget by a tiny bit for the catering of an event.

For me, I think I would prefer working in a consultancy as I like the idea of working with different clients on different projects.

Thanks for the post and all the very best!
Michelle Tran
15072735

Unknown said...

Hi Whitney,

Your time at PTA sounds completely different to GO Communications. It sounds like you're getting a lot of your experience at PTA, I'm glad to hear after your time at GO.

It sounds like your time at PTA has given the opportunity to work across a number of PR activities. I guess what sounds most enticing is how much involvement you had in co-ordinating the opening of Butler Train Station. It sounds like you got to work on the project and see the end result of all your hard work, which sounds rather rewarding.

Having also interned at Go Communications I also came across the difficulty of convincing clients to spend money, I think this also largely depended on the client. However, in relation back to the PTA did you find that there were some budget limitations or cut backs? And, what areas of spending needed to be tightened?

I guess as well in relation to the actual event of the opening of the train station, did you find the PTA relaxing procedures different to GO's? For instance, were you back at the office till late calling media?

Thanks for the great read, and wishing you all the best!

Felicity Vaughan
161830490

Unknown said...

I am glad you all enjoyed reading my blog.

Felicity, in answer to your questions I did not feel too many budget constraints during my time at the PTA. Perhaps this is because the project I was working on had come $20 million under budget, $500 here or there doesn't seem like a whole lot in comparison. Anything I spent definitely had to be justified, but I felt as though there was enough money allocated to the project to have it run successfully.

No I was not required to do a lot of overtime at the PTA. I did some off my own back because I don't like to leave a job unfinished, but was always advised to leave on time. A rather nice experience after many hours overtime at GO Communications.

Whitney

SongEnn Chang said...
This comment has been removed by the author.
SongEnn Chang said...

Hi Whitney!

I really enjoyed reading this post as you have identified the difference of working as an in-house PR and as a PR consultant. I did my internship at a hotel, thus I did not get to experience much. However, working as a PR consultant enables you to have a varied portfolio of clients and work on projects that call upon a wide range of skills.

For me, I would prefer working in a PR consultancy firm as I like to work in a dynamic environment due to account mix. Besides that, the work of an in-house PR could become routine which I do not like.

Thanks for your sharing and all the best!

SongEnn