Responding to customers enquiries on my first day

Trevor Fana Monkgatusi

Hello everyone. My name is Trevor Fana Monkgatusi and I was granted the opportunity to attach at Department of Road Safety and Communication Maruapula branch Gaborone. It is a government Department under Ministry of Communication and Safety, which started operations since 1989. I did two months of internship between December and January. The whole experience was very enjoyable yet challenging considering the fact that I was given the freedom to express my self without too much pressure on my shoulders. My boss wanted me to enjoy it fully hence performing to the maximum.

I did a lot of Public Relations work, which I will later post on my blog but for now I will focus on the first job I did on my first day. I was given the task of Responding to customer’s enquiries. As a public relation officer for the department I had to assist customers either telephonically or in person with any information they need concerning the department, because our office is the only one that is allowed to pass out information. The procedure I was that when a customer one information either about one of our division I had to get his/her concern and get the relevant information from relevant person in charge and then get back to the customer either by mail, fax or email. First I was introduced to two ladies one was also in internship like me the one was a P.R officer who has been working on the department for the last six years. The two ladies taught me about the basic information about the department so I can be able to assists any customer requesting for help. It went all well although some customers we aggressive towards us, some calm we all managed to help them all. After lunch I was given a couple of books with the Department laws and regulation to familiarize myself with them. For that particular day I learned whole lot of staff about the Department Public Relations sector and that made me fell ready to tackle my internship program.