Emotional crisis

Crisis management can be hard enough to deal with when it arises. You have to focus on your game-plan, ensuring you remain cool, calm and collected.

But what happens when the crisis that personally effects you emotionally.

When I worked and the PTA there were four major crises. Two bus fires and two deaths on the network. Even though I had no role to play in these crises, I got to see how the communications team act with the highest level of professionalism and respect.

But at the same time, the weight of the incidents effected me emotionally. I had to go home and take some time to reflect and process my emotions. I can't imagine how the people who had to act managed their emotions.

The importance of team unity in these situations is paramount. The most important thing you can ask during or after a crisis is "Are you okay?"