A sense of character

Well, I assume most of us have finished your intern in your respective placement. But guys, let us look where we are. This is my second time working in a hotel, I sincerely admire that a successful hotel comes from a fantastic productivity by the hotel management and operations.

Exciting to know what I do during commencing my internship in Shangri-La Tanjung Aru. Here we go. Another chapter of where I put myself back from comfort zone since the first week when I met Miss Claudina which is the Director of Communication and my supervisor. She is a wonderful person and example of public relations professional and role model to me. She showed me how professionalism worked and how the tone we use to speak with other people matters and the attitude of been punctual, submit task before deadline, keep asking for updates one tasks to another they are working on and make sure it is keep on track.

I should also mention that I did not worry at all about adapting into the team or going to meet some of my colleagues with years of experiencing the hospitality industry. To tell you the truth, I’m not really an office person doing the paperwork and I’m more too so called outdoor activities doing survey, checking what is going on outside the office as well as meeting clients is what I like to do the most. In matter of fact, as a communication officer, I totally observed the little information that I gain from engaging through the other staffs that they make me understand how the hotel system works and handle hotel guests with care. They all made me feel welcome and were happy to have someone to provide different insights or views on various issues.

As an intern in hospitality industry, we are dealing with guests, the media, business associates and supplier coming from around the globe in a professional, business-like manner. Since the first day I worked, we are told that we are not allowed to say or do the 4 GUEST SERVICE SINS which are the saying ‘NO’, ‘I don’t know’, ‘I can’t do’, ‘You’ll have to’. Despite, we as the staff, we are trained and responsible to guide the hotel’s guest to get want they want or direct them the destination they need to be. That’s how ethics work and professionalism way to do it.

To summarise, I noticed that has been influence in my attitude because I was supervised by amazing team and they teach me how to follow the best practices of completing a task given by our superior. My training has involves contributing in doing businesses, improve customer service with integrity, to provide benefit such as guest satisfaction, working independent, stay humility and most important of all, interact with stakeholders to achieve a set of goals. Would like to end my blog for an inspiration of mine, Mr. President Barack Obama.

Let me know or share a comment below, if is there any similar or other ethics applied in your organisation?

Sincerely,

Melanie Alexandria Lawrence

17625348

Curtin Sarawak Campus