Enjoyable Functions . . .

Hello everyone

So today, on this second post, I am going to share some experiences that I had acquired during my internship at Toyota Mauritius Ltd. I have been working every day during a period of two months, so during my internship at Toyota Mauritius Ltd, I have a lot of responsibilities and tasks that I have completed with great enthusiasm, although I have come across some difficulties, with some of the tasks. Thus, my duties comprise, Guest Relations, Data Entry, CRM, Media Clippings, dealing with the media, updating website, among many others.

·         Guests Relations

Working as a Guests Relations was very fascinated and  a bit stressful as well, as it was the first time that a have to deal face to face with customers and I had to deal with them on phone as well and it must be done in a professional way. As I was ‘working’ in the automobile sector, my task was to lias with the clients, to welcome them and to give them information on vehicles, which was not easy to do at the beginning as I have to know all the specificities of the vehicle itself. Moreover, I had to take notes, if there are some problems, and then referred the clients to the Customer Relations department. This type of job and duties is mostly concentrate on the In-House customers mostly.  The spot assures that customers are pleased from the instant they tread into the showroom till they leave. Thus, it was important to deal with the clients properly in a way to get the most favorable publicity possible. As we all know the role of a PR agent is to have a good coordination

·         Data Entry, Data Cleaning and other tasks

I have done some tasks like data cleaning and data entry on Toyota’s vehicles, document filing, follow up of documents received from employees, a review with the HR Manager of the rules and regulation document, and so on. These tasks are quite easy to do. All these tasks have been allocated to me at the beginning of my internship. I needed to assist Administrative and HR Manager as necessary, for several tasks concerning the company as well as organizing the coming events and expositions.

·         Media Clippings

My task was to find articles and advertising in ‘Le Matinale’, L’Express and Le Mauricien newspaper every day. So, I have to look for advertising concerning the coming out of new cars and sales on cars in those newspapers and also look for articles concerning cars of automobile agency. I have to take out advertising on cars from the newspapers, keep the original pictures in a file and put information such as day, name of newspaper, date, etc. on software. This task must be done on a regular basis, as each year, there is a conference in South Africa where the Manager of Customer Relations has to do some evaluations and proposes new strategies to put Toyota forward in Mauritius.

·         Update Website

Updating material Toyota Mauritius website was one of the easiest tasks that I have done. I needed to put new cover photo on the website itself, thus I have been monitored and supervised by the assistant of IT.

In addition, I would like to say that sometimes, hours in a day were not enough to finish a task. I need to have a good time management, preparing myself for news task although the previous one has not been finished and I would like to mention that working in this field is stressful but done with a real pleasure. Moreover, in my next blog, I will share with you, the most enjoyable task that I have really appreciated and I was motivated in assisting and helping the HR and Administrative Manager in this specific task.

Sharon Aubeeluck

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Charles Telfair Institute, Mauritius